Usentio brings to market a patent-pending system for managing user experience risk.
The system has 3 core components:
Test according to business need
- Tie usability activities directly to business goals
- Allocate the minimum necessary resources (financial / human)
- Focus on the things that matter
- Pre-determine plans; Pre-negotiate costs (better “unit” costs)
Firm up the rules of engagement
- Make “why, when and how” consistent
- Document “know how” and make available to enterprise
- Predictably manage resource allocations, budgets, timing, deliverables, understanding and acceptance of findings
Ensure action
- Satisfy skeptics; teams arrive at findings, priorities and solutions
- Develop solutions in “real time”; all sessions wrap with “to dos”
- Audit business processes integrate program at a strategic level
- Scale usability across geographies (local/global), profit centers, business units